Class Action against Ticketmaster Fees

The plaintiffs in a class action lawsuit filed against Ticketmaster have submitted a proposed a settlement to the Los Angeles Superior Court. The lawsuit,Curt Schlesinger et al. v. Ticketmaster, was filed by Ticketmaster customers who claim Ticketmaster wrongfully charged customers excessive UPS delivery fees and/or order processing fees in connection with ticket sales.
Thecomplaint alleges that Ticketmaster violated the California Business & Professions Code by engaging in unfair and deceptive practices.

The “Ticketmaster Fees” section found on the Ticketmaster FAQ webpage says that the order processing fee “…covers the cost to fulfill your ticket request when you purchase the tickets online or by phone.” The charge also includes “services, such as taking and maintaining your order on our ticketing systems, arranging for shipping and/or coordinating with the box office will call…”

The class plaintiffs claim that the order processing fee was deceptive because it was unrelated to the actual cost of processing tickets. According to the complaint, the fee was a “profit generator designed to maximize Ticketmaster’s overall profit by obtaining bottom-line dollar amount on deals with its clients, and had no known connection to the actual ticket fulfillment costs.”
The class plaintiffs also assert that the UPS delivery fees charged by Ticketmaster were deceptive because Ticketmaster marked up the amount it actually paid to UPS and pocketed the difference.
Ticketmaster and its parent company, Live Nation, deny any wrongdoing and the proposed settlement has yet to be approved by the court.
 

Wal-Mart Settles Collusion Class Action Lawsuit over Deal with Netflix

NetflixWal-Mart

 

 

 

 

 

 

 

 

Last week, Wal-Mart settled a lawsuit with millions of current and former customers of Netflix for illegally colluding with Netflix to stay out of each other’s markets. Wal-Mart agreed to back out of offering DVD rentals by mail, and Netflix agreed to endorse Wal-Mart’s DVD sales. A group of Netflix customers filed suit against Wal-Mart and Netflix over the deal, alleging illegal collusion. Collusion is an agreement to limit competition in a market, which has the effect of guaranteeing larger market shares and keeping prices high in that market. Many, but not all, of these agreements are illegal under U.S. antitrust laws.

Wal-Mart has agreed to settle the lawsuit, but Netflix is continuing to fight. There is a website online for more details of the settlement here: https://onlinedvdclass.com/. Current and former customers of Netflix who paid a subscription between May 19, 2005 and September 2, 2011 can file a claim here: https://onlinedvdclass.com/ClaimForm.aspx.

Class Action Fee Changes in New York?

The New York legislature is currently considering a proposal to increase judicial discretion in awarding attorneys’ fees in New York class actions. A bill enacted in 1975 currently only allows judges to award fees to those who represent the entire class, while the new bill would expand that definition to those who benefit the class.

The change would essentially mean that attorneys for those challenging class actions settlements may seek reimbursement. Judge Robert S. Smith’s dissent in a 2010 New York Court of Appeals case provided the catalyst for the drafting of the new law. The case, Fleming v. Barnwell Nursing Home involved an attorney representing one class member’s objection to the original class attorneys’ fees, which amounted to 47% of the total award. The attorney successfully negotiated a decrease of awarded attorneys’ fees to 44%, freeing up a half million dollars for distribution among the 242 plaintiffs, but the 1975 law disallowed the judge to award the objecting lawyer any fees.
Judge Smith argued in his dissent that allowing such awards to objecting attorneys would provide a check on unreasonably high attorneys’ fee awards. He continued by noting that, after this decision, attorneys would have no incentive to object to such specious awards, unless they agree to take the case pro bono or are confident they can collect from the class member they represent.
 

U.S. Supreme Court Permits Class Action Ban in Arbitration

Today, the United States Supreme Court issued its much-anticipated ruling in AT&T Mobility LLC v Conception. The holding is not favorable to consumers as it finds that the California Supreme Court ruling in Discovery Bank, which outlawed class action bans in many consumer contracts, is preempted by the Federal Arbitration Act (“FAA”) because it stands as an obstacle to the accomplishment and execution of the full purposes and objectives of Congress. The 5-4 decision, authored by Justice Scalia, is split along predictable lines, with Justices Roberts, Kennedy, Thomas and Alito joining the majority opinion.

This case was brought in federal court by the Concepcions, who entered into a cell phone agreement with AT&T, and who claimed that AT&T had engaged in false advertising and fraud by charging sales tax on “free” phones. The contract provided for arbitration of all disputes between the parties, but required that claims be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative capacity, in other words, a class action ban. AT&T moved to compel the case to arbitration, but the federal trial court and Ninth Circuit Court of Appeals refused, finding the class action ban unconscionable, citing the California Supreme Court decision in Discovery Bank v Superior Court, 36 Cal 4th 148 (2005).  The Ninth Circuit also found that Discover Bank was not preempted by the FAA because it was a refinement of the unconscionability analysis to contracts generally in California and section 2 of the FAA permits arbitration agreements to be not enforced “upon such grounds as exist at law or in equity for the revocation of any contract.”

 

The U.S. Supreme Court disagreed finding that section 2’s saving clause preserves generally contract defenses, but does not preserve state law rules that stand as an obstacle to the accomplishment of the FAA’s objectives to enforce arbitration agreements according to their terms to facilitate an informal streamlined procedure proceeding. However, as Justice Breyer pointed out in dissent, “a single class proceeding is surely more efficient than thousands of separate proceedings for identical claims. Thus, if speedy resolution of disputes were all that mattered, then the Discover Bank rule would reinforce, not obstruct, that objective of the Act.”

 

The opinion is an example of the conservative majority of the court siding with big business against the rights of consumers. The decision’s impact on class action litigation could be far reaching because it is hard to envision any company not wanting to capitalize on the decision by inserting class action bans in the fine print of their boilerplate arbitration contracts. Class actions are one of the few swords that consumers hold against big business and are often the only tool to meaningful recovery and a change to an unlawful corporate practice.

 

For more information about the underlying case see this previous blog post, this blog post and this article in the firm's Newsletter.

Apple Hit by Class Action Lawsuit over Iphone In-App Purchase

Apple is facing a class-action lawsuit from parents alleging the company lets minors purchase virtual goods in app games without parental approval.

Though Apple recently changed its policy to require passwords each time an in-app transaction is made, the lawsuit contends that Apple continues to profit unfairly from the sale of in-app goods. These games, downloaded for free, are known as "freemium" games. They often offer the opportunity to purchase virtual currency, that, despite the silly names, cost real money.

"The targeting of children by Apple and inducing them to purchase without the knowledge or authorization of their parents, millions of dollars of Game Currency is unlawful exploitation in the extreme," the complaint says.

Garen Meguerian, who filed the suit, found that his 9-year-old daughter had purchased around $200 in virtual goods from free games including "Zombie Cafe" and "City Story," without his knowledge.

"Such games are designed to induce purchases," the complaint says. "These games are highly addictive, designed deliberately so, and tend to compel children playing them to purchase large quantities of Game Currency, amounting to as much as $100 per purchase or more."

At issue is Apple's complicity in the sale of these goods. The suit alleges that Apple is deliberately exploiting minors to make millions of dollars.

Shawn Khorrami & Associate Crystal Yagoobian published in the Employment & Labor Law Issue of The Advocate magazine

Congratulations to our Associate Attorney Crystal Yagoobian and Partner Shawn Khorrami, published in this months' issue of The Advocate, Employment & Labor Law Issue.

Their article, "Maintaining your Wage-and-Hour Class Action in State Court" can be found on page 22.

Retailers Face Lawsuits Over ZIP Code Collecting

A recent ruling by the California Supreme Court has unleashed a rash of lawsuits against big retailers that ask their customers to provide zip codes when making purchases with a credit card.

Lawyers representing store customers filed lawsuits last week against Best Buy Co., Coach Inc., Nordstrom Inc. and Macy's Inc., among other retailers.

The lawsuits come on the heels of a Feb. 10 ruling by California's highest court that found Williams-Sonoma Inc. violated the state's credit-card law by asking a customer for her zip code when making a purchase in 2008. The customer sued the home-goods retailer, contending that it used the zip code to determine her address, which is now contained in the company's database.

Stores regularly mine customer data as a way to measure buying habits and target promotions. They also sometimes sell the information to other companies.

Companies that violate the state law face fines of $250 for the first violation and as much as $1,000 for each subsequent violation. Plaintiffs in the cases are seeking those penalty fees.

The case was based on the state's 1971 credit-card law that prohibits merchants from requesting or requiring a cardholder's "personal identification information" as a condition of accepting the card for payment. The court determined that a zip code qualifies as that type of information because it is part of the cardholder's address.

Retailers routinely ask customers for their zip codes as a security measure to guard against fraudulent transactions. The practice is particularly common at gas stations, where customers often must enter their zip codes when filling up their own tanks.

After handing down its ruling, the California Supreme Court sent the Williams-Sonoma case back to a lower court, which will rule on a motion for class-action status. The lower court will also determine potential civil penalties in the case.

More information on lawsuits over zip code question can be found here and here.

Congratulations to our Associate Robert Drexler, Selected as one of the 2011 Southern California Super Lawyers

 Khorrami Pollard & Abir Associate Robert Drexler was selected as one of the 2011 Southern California Super Lawyers in Class Action/Mass torts, by Super Lawyers Magazine. See page 71 of this months' edition. His profile is also available online here. Congratulations Bob!

Class Members to Get Bank Overdraft Refunds

 

 On Tuesday, a D.C. federal judge preliminarily approved a $12 million settlement against National City Bank. Back in February, a class action suit was filed against National City Bank alleging that the bank engaged in unlawful and deceptive practices by improperly charging customers overdraft fees on debit card transactions. The plaintiffs claimed that the bank reordered electronic debit transactions from highest to lowest in order to deplete the account funds quickly while still maximizing the number of overdraft fees collected. 

The $12 million settlement allegedly represents 17% to 24% of what the plaintiffs would expect to get at trial. Settlement class members would receive $36 for each eligible overdraft fee incurred during a two month period. One objector complained that limiting the recovery period to two months would insufficiently compensate class members who released their claims for overdraft fees over a six-year period. Judge John Bates said that restricting the recovery to two months prevents “chronic overdrafters … from being unjustly rewarded for their behavior” and added that the two months need not be consecutive. 

 

Can't Believe it's Not (Low Fat Salad Dressing)? You're Right, Class Alleges

Sometimes food tastes too good to be true.  After all, that has always been the marketing gimmick of vegetable spread makers "I can't Believe it's Not Butter".  However,  a new lawsuit filed on November 29, 2010, claims there is a food product on the market that actually is too good to be true.  

The complaint alleges that Galeos, LLC, the makers of Galeos 'low fat' Miso Dressings, falsely advertised and marketed its salad dressing as being lower in fat than it actually is. The salad dressing, apparently heavily marketed to viewers of the 'Biggest Loser', a television show where contestants compete to lose weight, allegedly is much higher in fat, calories, and sodium than advertised.  This isn't some rounding gimmick either.  In fact, the complaint alleges that independent testing shows that the salad dressing has nearly 10 times the amount of fat, calories, and sodium as advertised.  Yikes.  If the facts of this lawsuit are proven to be true, the next time I opt for a healthier, less hearty, eating decision, the makers of Galeos Miso Dressings might make me think twice.  

What other foods seem too good to be true?  Should we get them tested

Is Your Iphone Not Working Like It Used To? New Lawsuit Alleges That Was By Design

 Earlier this week a class action lawsuit was filed on behalf of Iphone users.  The complaint alleges that Apple purposefully put a firmware upgrade on the market, version iOS4, that was intended to decrease the functionality of the older model Iphones, the 3G and the 3GS.   Further supporting the Iphone owners’ claims is that Apple allegedly refuses to allow users to downgrade back to their old software and reinstall the outdated, but faster running, iOS 3.x firmware.  

 The lawsuit is interesting for the fact that with the new Iphone 4 on the market, owners of the old 3G/3GS models may be being swindled into purchasing a new, faster Iphone that would otherwise not seem worth it.  This notion, when coupled with the new deals being offered on the market providing store credit to purchase new Iphone 4s in exchange for old iphones, seems to present the framework for some sort of Iphone conspiracy. 

As an Iphone 3G owner myself, I have all along just figured that as my Iphone got older, naturally it would run more slowly.  But maybe, as this lawsuit alleges, it should run just like new if it were not for Apple’s firmware “upgrades”.  

What do you think?  Does your Iphone not run like it used to?  Is the latest firmware upgrade to blame?

Lesson: Match Your Class Definition to the Advertising Campaign

On June 17, 2010, the California Supreme Court denied the petition for review and request for depublication in Pfizer, Inc. v. Superior Court, 182 Cal. App. 4th 622 (2d Dist., 2010). Accordingly, this important post-Tobacco II appellate opinion remains good authority.  Pfizer provides a cautionary tale of attempting to certify too broad a class. The lesson here is to tailor your proposed class definition to the scope and manner in which the alleged misrepresentations were made. 

In Pfizer, a consumer sued a mouthwash manufacturer pursuant to the unfair competition law (UCL) (Bus. & Prof. Code, § 17200 et seq.) and the false advertising law (Bus. & Prof. Code, § 17500 et seq.). The consumer alleged the manufacturer marketed its mouthwash in a misleading manner by representing the use of mouthwash could replace the use of dental floss in reducing plaque and gingivitis.

The trial court certified a class of "all persons who purchased Listerine, in California, from June 2004 through January 7, 2005." The Court of Appeal granted Pfizer's petition for writ of mandate, concluding the trial court's class definition was overbroad. The Supreme Court granted review. On August 19, 2009, the Supreme Court transferred the matter back to the Court of Appeal with directions to vacate the decision and reconsider the matter in light of In re Tobacco II Cases (2009) 46 Cal.4th 298 [93 Cal.Rptr.3d 559, 207 P.3d 20] (Tobacco II). Having done so, The Court of Appeal again concluded the class definition is overbroad and granted Pfizer's petition.  

In reaching its decision, the Court of Appeal noted that with respect to the remedy of restitutionary disgorgement, Tobacco II holds:

"[T]he language of section 17203 with respect to those entitled to restitution--'to restore to any person in interest any money or property, real or personal, which may have been acquired' (italics added) by means of the unfair practice--is patently less stringent than the standing requirement for the class representative--'a person who has suffered injury in fact and has lost money or property as a result of the unfair competition.' (§ 17204, italics added.) This language, construed in light of the 'concern that wrongdoers not retain the benefits of their misconduct' [citation] has led courts repeatedly and consistently to hold that relief under the UCL is available without individualized proof of deception, reliance and injury. [***16] [Citations.]" (Tobacco II, supra, 46 Cal.4th at p. 320.)”

Nevertheless, the Court of Appeal found the class definition too broad because it included persons who were not entitled to restitution because they were never exposed to the “effective as floss’ representation. The appellate court wrote:

“Be that as it may, one who was not exposed to the alleged misrepresentations and therefore could not possibly have lost money or property as a result of the unfair competition is not entitled to restitution. Here, the class certified by the trial court, i.e., all purchasers of Listerine in California during a six-month period, is grossly overbroad because many class members, if not most, clearly are not entitled to restitutionary disgorgement. The record reflects that of 34 different Listerine mouthwash bottles, 19 never included any label that made any statement [*632] comparing Listerine mouthwash to floss. Further, even as to those flavors and sizes of Listerine mouthwash bottles to which Pfizer did affix the labels which are at issue herein, not every bottle shipped between June 2004 and January 2005 bore such a label. Also, although Pfizer ran four different television commercials with the "as effective as floss" campaign, the commercials did not run continuously and there is no evidence that a majority of Listerine consumers viewed any of those commercials. Thus, perhaps the majority of class members who purchased Listerine during [***17] the pertinent six-month period did so not because of any exposure to Pfizer's allegedly deceptive conduct, but rather, because they were brand-loyal customers or for other reasons.”

The Court contrasted the limited six-month Listerine marketing scheme with the extensive and lengthy campaign used by the tobacco industry to sell cigarettes.

“The circumstances herein stand in stark contrast to those in Tobacco II, where the tobacco industry defendants allegedly violated the UCL "by conducting a decades-long campaign of deceptive advertising and misleading statements about the addictive nature of nicotine and the relationship between tobacco use and disease." (Tobacco II, supra, 46 Cal.4th at p. 306.) Tobacco II allows a class representative who actually relied on the defendants' misleading advertising campaign to represent other class members who may have lost money by means of the unfair practice. Tobacco II does not stand for the proposition that a consumer who was never exposed to an alleged false or misleading advertising or promotional campaign is entitled to restitution.”

“As Pfizer argues, it is one thing to say that restitution can be awarded to purchasers of cigarettes where the cigarettes were marketed as part of a massive, sustained, decades-long fraudulent advertising campaign on the grounds the tobacco industry defendants "may have ... acquired" [***18] (§ 17203) the purchase price as a [**804] result of such a pervasive fraudulent campaign. It is entirely another to say that restitution can be awarded to all purchasers of Listerine in California over a six-month period where the undisputed evidence shows many, if not most, class members were not exposed to the "as effective as floss" campaign and therefore did not purchase Listerine because of it.”

In other words, large numbers of persons in the class defined by the trial court were never exposed to the “effective as floss” representations and, accordingly, there is zero likelihood they were deceived by the claimed misrepresentation or that Pfizer obtained money from them by the alleged UCL violation. Had the class definition been limited to persons exposed to the “effective as floss” representation (as opposed to all purchasers) the definition might have withstood appellate scrutiny

Can Class Certification Be "Preemptively" Denied?

A recent decision in Vinole v. Countrywide Home Loans, Inc., 571 F.3d 935, (9th Cir. 2009) provides defendants an important tool in the battle for class certification; the ability to set the timeline in class cases and preemptively move to deny class certification. The general scheme in class action lawsuits is well-known: plaintiffs move for class certification, and in doing so, have the right to put the class certification issue before the court. Defendants, in turn, then oppose. The Ninth Circuit in Vinole turned this general practice upside down by deeming a preemptive motion to deny certification proper under Federal Rule of Civil Procedure 23.

Rule 23(c)(1)(A) discusses the time limitations for a court’s determination of class certification. Rule 23 specifically states, “Time to Issue: At an early practicable time after a person sues or is sued as a class representative, the court must determine by order whether to certify the action as a class action.” The Ninth Circuit held that the literal language of Rule 23 does not preclude defendants from seeking resolution of the class certification issue early in the case, and before plaintiffs have the opportunity to confront the issue. In Vinole, the motion to deny class certification was brought ten months after the filing of the lawsuit.

Plaintiffs, in opposing defendant’s tactics, attempted to argue that the preemptive motion to deny class certification was not only per se improper because it preceded the motion for class certification, but also because it was filed prior to discovery and pretrial motion cutoff dates. The court of appeals rejected plaintiffs argument, reasoning that plaintiffs had adequate time to conduct class related discovery and that the district court did not abuse its discretion by considering the issue of certification before the pretrial motion deadline. 

Although the court deemed defendant’s preemptive motion to deny class certification proper in Vinole, there are undoubtedly times when such motions should be denied. For example, and as the Ninth Circuit discusses, had plaintiffs shown the need for additional discovery, defendant’s motion would have been denied as premature. Plaintiffs should not make the mistake of relying on a “per se improper” argument as plaintiffs did in Vinole, and should instead be prepared to make a showing of why additional time is needed when confronting a motion to deny class certification. 

Class Action Waivers - Big Business' Attempts to Get Away with Fraudulent Behavior

In a creative attempt to avoid class action litigation, big companies have been including class action waivers in the arbitration clauses of their agreements. These companies include these class action waivers in the multitude of fine print that they send their clients (think of those long agreements you get every time you apply for a new service, loan, or account). 

For years, we have seen arbitration clauses in these contracts – requiring all disputes to be settled in arbitration and not before a court or a jury. Most recently, these contracts have included a “class action waiver” in the arbitration clause which state that consumers may only arbitrate claims individually, not in a representative capacity or on behalf of the general public. Basically, these companies are trying to avoid liability by requiring individual claims, claims that they know are often too small to justify individual arbitration (and the costs associated with it). 

California law states that class action waivers in consumer contracts may be unenforceable, especially where they violate public policy (such as including the waiver in that multitude of fine print). Discover Bank v. Superior Court (Boehr) 36 Cal.4th 148, 158-160 (2005). The Supreme Judicial Court of Massachusetts recently became another state to agree with California’s holding, and held that arbitration clauses precluding class action lawsuits were contrary to the fundamental public policy of Massachusetts favoring consumer class actions. Feeney v. Dell, Inc., 454 Mass. 192, 205 (Mass. 2009) (“Allowing companies that do business in Massachusetts, with its strong commitment to consumer protection legislation, to insulate themselves from small value consumer claims creates the potential for countless customers to be without an effective method to vindicate their statutory rights, a result clearly at odds with our public policy.”)

What does this mean for you? Most significantly, it means a growing number of states are seeing through big businesses’ attempts to escape liability for their wrongs. If these waivers were deemed acceptable, it would effectively get rid of the class action procedure. All companies would include these waivers in their contracts, and the class action mechanism may die out. 

While you may not think that class actions are that helpful, think again. For example, when a credit card company receives a customer’s payment on time, but still charges that customer a late payment penalty, it is unlikely that any one individual would file a lawsuit or an arbitration claim for a late payment penalty of under $50. It’s also unlikely that a company would stop charging their thousands or millions of other customers that fee if only a few individuals filed a claim. The class action mechanism, however, provides an avenue to allow customers to stop the company’s practice of fraudulently charging these fines - not only to themselves but to all of the company’s customers. It’s a matter of principle in many instances, and making sure that the company doesn’t get away with these fraudulent practices. As more states hold that class action waivers are unenforceable, consumers’ rights are protected.